Returns & Exchanges

At Lucy's Market, we take pride in the quality of our gourmet selections and want you to be completely satisfied with your purchase. Due to the perishable nature of our food products, we offer a specialized return process to ensure food safety and customer satisfaction.

Return Process

• 1.
  Inspect Your Order

  Please examine your delivery immediately upon arrival to ensure all gourmet items meet our high quality standards and your expectations.

• 2.
  Contact Support

  If your items arrive damaged or incorrect, email our support team within 48 hours of delivery with your order number and photos of the products.

• 3.
  Review Eligibility

  Non-perishable gift items may be returned within 14 days, while perishable food concerns will be addressed via replacement or store credit on a case-by-case basis.

• 4.
  Receive Resolution

  Once your request is processed, we will issue a refund to your original payment method or ship out a replacement package at no additional cost to you.